How can you know if your negotiation is heading in the right direction? Few complicated questions have simple answers, but let me try to make this one as simple as possible in hopes of making life negotiable.
If your negotiation is progressing nicely, the discussion should generally answer the following three questions, in the following order:
What? Most productive negotiations start with an examination of the basic situation, the facts (actual, not alternative). As in, what are we actually discussing here, and what’s the context? Seems obvious to get the facts out of the way first, but surprisingly many negotiators don’t, preferring to launch into overt conflict before clarifying the premises. (Ask our friends in Washington.) If your negotiation doesn’t surface the facts first, chances are it won’t produce much of anything useful later.
Why? Most productive negotiations eventually progress from a discussion of what we’re talking about to a discussion of why those issues matter to each side. Don’t get to the reasons for the facts as we see them—and surprisingly many don’t—and chances are you’ll get mired in a pointless debate over each side’s positions and their utter irreconcilability. We’ll get stuck at me wanting a raise and you giving me zilch without ever exploring creative ways to reduce my commuting costs, reimburse my education, or obtain a bonus when I bring in the promised business.
How? Most productive negotiations eventually move on from each party’s priorities to a discussion of prospective solutions. Having understood what’s important to each side, the negotiators obviously need to consider how to reconcile those priorities. If your negotiation never gets there—and surprisingly many don’t—and you’ll have a great and deep understanding of the situation and each other. But that’s it. You’ll leave the room scratching your head about what in the world was just decided and what to do next. Ever leave a meeting with just that feeling?
Now, before taking this what-why-how model of negotiation effectiveness too far, a clarification is in order: Negotiation, like any form of problem-solving, is an iterative process. You may move on to the why questions and then discover you didn’t understand the what well enough. That’s fine! As long as you eventually get back to why, your negotiation is still progressing nicely.
What’s not fine is skipping steps. Since understanding underlying priorities (why) is hard and often a bit awkward, for example, many people prefer to skip right from what to how. Do that, and you’re likely to surface a solution that seems to fix the situation but doesn’t really solve anyone’s underlying problem. Other people—the go-getters, solution-seekers, extreme Type-A’s—may try to jump right to solutions. Do that, and your solutions won’t even fit the surface-level situation, let alone the underlying problem.
With those clarifications in mind, I would humbly offer the what-why-how model of negotiation effectiveness. Answer those questions in that general order, and you’ll probably find your negotiation progressing nicely. Skip some of those questions or don’t answer any of them, and you’re likely to get the personal equivalent of a shutdown.
As my last post suggested, the first clue you might want to negotiate instead of settling for a suboptimal outcome is dissatisfaction with the status quo. But what if that dissatisfaction is accompanied by absolute certainty that the other party will reject any alternative proposal? Surely you shouldn’t negotiate when you’re certain the other party will say no. Or should you?
You should at least consider it. Indeed, for reasons like the following five, negotiating in the face of a certain no is one of the least appreciated and most powerful ways to make life negotiable:
You make a deposit in the no bank: Most people don’t like being disagreeable all the time—even stubborn people and your organization’s biggest bureaucrats. So every no they give you creates a liability in their psychological no bank—an increasingly acute sense that they should probably repay your persistence with a yes at some point. Put simply, the more no’s a particular person gives you, the higher the probability they’ll give you a yes the next time.
You learn about the other side: In the process of saying no, some naysayers will grace you with a why not. That is, they’ll tell you why it’s so difficult to agree to this particular proposal. And the why not often contains some of the most critical information you’ll ever receive in an organization. Knowing that requests framed a particular way or lacking a particular individual’s blessing don’t succeed in this firm will surely make you savvier the next time.
You might get a no on that but a yes on something else: In the process of saying no, other naysayers may grace you with a but. That is, they’ll say no to your main request but spontaneously offer to do something else that still solves your problem. And at the end of the day, who cares how they solve your problem!?! As long as they do, you’re golden.
You communicate the importance of the issue: Negotiation is not just a process for attaining your goals. It’s a form of communication by which you inform the people around you what you really care about. Ask your superiors about a particular issue enough times and the good ones among them are likely to process your passion for the issue and find a way to work with you the next time it matters.
You’re never actually certain. Sure, you might feel certain about an impending no. But humans being human beings, they often utterly surprise us—particularly by gracing us with an unexpected yes. Maybe they’re feeling unusually cheery today, trying to honor their New Year’s resolution to act agreeably, or hoping to lower the liabilities in their favor bank. Or maybe they just chickened out with the no on the tip of their tongue. Whatever the cause of their shocking amenability, you can be certain that you’re never as certain as you think.
But wait—am I encouraging you, via these points, to negotiate everything all the time? No, as my previous post makes clear, I’m not. All I’m saying in the current post is that the expectation of a no is not a sufficient reason to abandon the possibility of a negotiation. Sometimes a no is just a way-station on the long and winding road to yes.
One of the toughest negotiation challenges is deciding whether to negotiate at all—whether to settle for a particular portion of our own lot or launch into a negotiation to obtain more. Should I press the car dealer for a bigger discount, my colleague for an alternate meeting time, or my kids to try harder on their math homework?
In my never-ending quest to make life negotiable, though, let me offer three simple clues that, at least in combination, suggest it might be worth negotiating rather than settling.
You might want to consider negotiating if:
The current outcome stinks: Most obviously, a negotiation might be warranted if you’re exasperated with the current situation. You’re peeved at the car dealer’s exorbitant offer. Your colleague’s refusal to do their job sends smoke out your ears. If the current arrangement stinks, you might consider negotiating. Importantly, though, this rule should not prompt you to negotiate everything. If you’re just a little bit inconvenienced by the current situation, you should at least check the remaining criteria before negotiating, lest you turn into one of those people who negotiates everything and thus alienates everyone.
You don’t know the other side’s preferences: Assuming you’re dissatisfied with the current arrangement and have an alternative arrangement in mind, you should consider whether you have any idea how your counterpart would react to the alternative. Sometimes, we know well enough: We all know the car dealer would resist a further discount and our coworker would resist any task requiring even a modicum of effort. But in many of life’s negotiable situations, we actually have no clue: We’d really prefer to meet tomorrow but don’t know the other person’s availability. We’d really prefer our favorite restaurant to another night of meatloaf, but we haven’t assessed our spouse’s thoughts on dining out. If you’re dissatisfied with the status quo and don’t know your counterpart’s feelings about the alternative, you might consider negotiating.
The costs of negotiation are low: Sometimes, the costs of further negotiations are extraordinary. As a totally random and made-up example, another day of pointlessly stonewalling will cost 800,000 employees and legions of contractors another round of paychecks and possibly send the U.S economy to the brink of recession. But in many of our more mundane situations, a bit more negotiating costs us nothing in money and a negligible amount of time. Is it really so costly to give the other contractor one more day to reply to our email, or visit the other Chevy dealer down the road? In comparison to the price of whatever we’re buying, probably not.
Ultimately, deciding whether to negotiate versus sit on our laurels requires a great deal of judgment. But hopefully these three clues help you home in on the situations most rife for a deal.
My last post discussed how organizational leaders negotiate. But a nettlesome fact remains: Many of us are not leaders! We find ourselves farther down the food chain, sometimes much farther.
So a nettlesome question remains: How can non-leaders negotiate?
Since the practices of the most effective non-leader negotiators can make many people’s lives negotiable, let’s consider five of their best-kept secrets:
Dropping subtle hints and popping subtle questions: Meetings to make important decisions are often populated by leaders and non-leaders alike. Sure, the non-leaders’ primary role may be to take notes or make sure the meeting ends on-time. But the most effective non-leader negotiators identify at least the occasional opportunity to drop a subtle hint or ask a subtle question about the subject matter—hints and questions that often redirect the conversation or surface a surprisingly glaring concern.
Being polite: In a world of shockingly impolite people, unadulterated and unexpected politeness acquires immense value. Simply and consistently approaching leaders with a smile and an authentic interest in how they’re doing and what they’re worrying about goes an awfully long way when leaders need a sounding board—particularly a sounding board who has not been required to drink the Kool-Aid by virtue of their leadership position.
Developing powerful allies: Contrary to popular perceptions of negotiation, there’s no rule requiring the best negotiators to fly solo, singlehandedly crushing a piteous counterpart into a pulp. The most effective non-leader negotiators know that all-too-well, and they don’t even try to fly solo. They identify powerful allies who have the organizational leverage to represent their point-of-view—and, more importantly, the willingness to.
Maintaining strict neutrality: Ironically in light of the last point, the most effective non-leader negotiators also pull a Switzerland. Even as they develop allies to stick up for them when it counts, they don’t take a side among competing factions or become a pawn in somebody else’s game of thrones. Sitting at the bar after work, with everyone liquored up and gossiping about the people in the other faction, they chortle but resist the temptation to contribute another caustic comment. Sure, they won’t have nearly as much fun at the bar. But they’ll build a bedrock of trust with both factions, whichever one wins.
Being more prepared: Non-leaders rarely have more organizational power than leaders. But they do tend to have more of another critical resource: time. Sure, no one has much time. But the average non-leader does have more of by comparison. And the most effective non-leader negotiators leverage their comparative advantage to the full, spending their additional time preparing for meetings and decisions in excruciating detail. Simply by commanding the facts, they tend to direct the conversation.
So how do the most effective non-leaders negotiate? As in the case of like leaders, little like we imagine. Subtly, quietly, and slowly counteracting their subordinate role, they accumulate the social capital needed to lead anyway.
What are some other best practices of non-leader negotiators? Join the conversation by leaving a comment!