I recently took a business trip up the east coast, and it amazed me how many negotiations I faced in a short day of transit. Since it never hurts (and often makes life negotiable) to remember how many daily situations qualify as negotiations, let me recount the five negotiations I faced in one short trip:
- Large cups: At my home airport, early in the morning and desperate for a cup of coffee, I ordered and paid for the largest cup possible. Only then, after collecting my money, did the employee notice they ran out of large cups. And believe it or not, she was prepared to offer me a small coffee for the large price! Despite my fatigue, you can bet I wasn’t willing to accept that. The interesting thing was what to do about it: Should I ask for the difference back in change (thereby getting less coffee and a whole lot of heavy change), or should I ask for a bottomless small cup? I did the latter and therefore got about two or three larges for the price of one.
- Shared space: My good luck continued through boarding, when I discovered that the flight wasn’t busy at all, meaning an empty middle seat. The fickle hand of fate struck back after buckling into the aisle seat, though, as I discovered that the passenger in the window seat was intent on claiming the middle seat and all its under-seat storage as her own. But then my luck swung back, as she got an important phone call that allowed me to covertly reclaim my own 50%.
- Seatbelt sign: Let me see if I can put this delicately: As a result of the 2-3 coffees in negotiation #1, I found myself with a visceral need shortly after takeoff. Unfortunately, I also found myself with one of those pilots who forgets to turn the seatbelt sign off. After about 25 minutes of blue skies and the notable lack of turbulence, I politely asked the flight attendant if I could use the bathroom anyway. “At your own risk,” she said. And believe me, I was ready to risk it.
- Engine trouble: The airport at which I landed was about 90 minutes from my destination, necessitating a car service through a rather isolated set of mountains. Unfortunately, halfway through said mountains, a loud clanking sound emerged from the engine. The driver dutifully got out, checked the engine, and somehow determined that he could keep driving up the mountain despite the clanking by reducing his speed to 30 mph. “I’m glad I’m going to get there (maybe),” I thought, “but now I’ll get there late (if at all).” So, I had to take the opportunity to ask my host for a schedule adjustment, which he generously granted.
- Wet weather: Ok, this negotiation wasn’t my own. But since it impacted me directly, I think it’s fair to include it: Several of us were visiting to give concurrent research presentations, but none had thought to check the Weather Channel before packing. Turns out we should have, as Mother Nature decided to drop a deluge. Luckily, one of my colleagues asked the hotel for an umbrella, then asked for an even larger one capable of shielding about four of us on the way to dinner.
These simple examples qualify as negotiations because, in all cases, I would’ve been patently displeased if I (or my colleague in the case of the umbrella) had failed to request someone else’s cooperation. The point is not to say that you should march around asking for everything in the world you want, nor would I expect every trip you take to necessitate quite so many negotiations. Still, let these stories offer a reminder that opportunities to negotiate are all around us—and seizing them is often the only way to avoid patent displeasure.