My last post discussed how organizational leaders negotiate. But a nettlesome fact remains: Many of us are not leaders! We find ourselves farther down the food chain, sometimes much farther.
So a nettlesome question remains: How can non-leaders negotiate?
Since the practices of the most effective non-leader negotiators can make many people’s lives negotiable, let’s consider five of their best-kept secrets:
- Dropping subtle hints and popping subtle questions: Meetings to make important decisions are often populated by leaders and non-leaders alike. Sure, the non-leaders’ primary role may be to take notes or make sure the meeting ends on-time. But the most effective non-leader negotiators identify at least the occasional opportunity to drop a subtle hint or ask a subtle question about the subject matter—hints and questions that often redirect the conversation or surface a surprisingly glaring concern.
- Being polite: In a world of shockingly impolite people, unadulterated and unexpected politeness acquires immense value. Simply and consistently approaching leaders with a smile and an authentic interest in how they’re doing and what they’re worrying about goes an awfully long way when leaders need a sounding board—particularly a sounding board who has not been required to drink the Kool-Aid by virtue of their leadership position.
- Developing powerful allies: Contrary to popular perceptions of negotiation, there’s no rule requiring the best negotiators to fly solo, singlehandedly crushing a piteous counterpart into a pulp. The most effective non-leader negotiators know that all-too-well, and they don’t even try to fly solo. They identify powerful allies who have the organizational leverage to represent their point-of-view—and, more importantly, the willingness to.
- Maintaining strict neutrality: Ironically in light of the last point, the most effective non-leader negotiators also pull a Switzerland. Even as they develop allies to stick up for them when it counts, they don’t take a side among competing factions or become a pawn in somebody else’s game of thrones. Sitting at the bar after work, with everyone liquored up and gossiping about the people in the other faction, they chortle but resist the temptation to contribute another caustic comment. Sure, they won’t have nearly as much fun at the bar. But they’ll build a bedrock of trust with both factions, whichever one wins.
- Being more prepared: Non-leaders rarely have more organizational power than leaders. But they do tend to have more of another critical resource: time. Sure, no one has much time. But the average non-leader does have more of by comparison. And the most effective non-leader negotiators leverage their comparative advantage to the full, spending their additional time preparing for meetings and decisions in excruciating detail. Simply by commanding the facts, they tend to direct the conversation.
So how do the most effective non-leaders negotiate? As in the case of like leaders, little like we imagine. Subtly, quietly, and slowly counteracting their subordinate role, they accumulate the social capital needed to lead anyway.
What are some other best practices of non-leader negotiators? Join the conversation by leaving a comment!