Category: Customers and customer service

  • Bring down that cable bill! Setting a target

    Should I really pay that much to watch five channels? Many of us wonder with each cable bill, or at least when our contract comes up for renewal. Although few of us probably act on that thought, many of us probably should. If we’re truly paying too much, the cable bill is negotiable! Let’s focus…

  • How to out-negotiate the car dealer: Cultivating your alternatives

    My last post discussed one of the toughest negotiations—convincing a toddler to comply. This post considers one of the most feared—dealing with a car dealer. Most people would rather extract their teeth through their eyeballs than talk to a car dealer. How can we hope for a decent deal when the guy across the table…