Category: Negotiations

  • Five non-deceptive reasons that negotiators don’t tell the full truth

    One of the biggest challenges any negotiator faces is getting the full truth from their counterpart—in particular, learning the real interests lurking behind their positions. Why’s my coworker really pushing that proposal? Why’s the homeowner really delaying that inspection? Facing a less-than-fully forthcoming counterpart, most of us draw a simple conclusion: They must be concealing…

  • Five reasons to love ambiguity in negotiation

    One of the least-liked features of negotiations is their ambiguity. In many negotiations, we say some things, our counterpart says some things, and then it’s totally ambiguous what anyone should say or do. But I’m here to tell you that ambiguity is one of the very greatest features of negotiation; indeed, a negotiation particularly mired…

  • “What’s the worst that can happen?” A simple question to make life negotiable

    The situation’s more complicated, but I’ll first state it simply: If I had to pick just one way that people go wrong in negotiations, it’s that they don’t negotiate. Facing a dissatisfactory situation, they just live with it. And if I had to pick just one reason that people live with it, it’s that they…