Category: Uncategorized

  • Getting them out the door on time: How to make the first offer

    If you’re anything like me, you have a need (even a compulsion) to be on time. But if you’re uncannily like me, you’re frequently frustrated by a friend or family member who, when accompanying you to your appointments, sees no particular difference between 10:30 and 11:00. The nerve! How can you possibly convince them to…

  • Doing your fair share in the workplace: How to respond to someone else’s first offer

    At some point or another, by choice or by assignment, most of us will start a work project with someone we don’t really know. Having launched such a project, a perennial question quickly blooms: “Who will do what?” Making sure you do your fair share—no more, no less—is far from easy. But it’s negotiable! For…

  • How to win your next dispute with the airlines

    Summer is the season of vacations and thunderstorms. With both come the possibility, or perhaps the absolute certainty of unpleasant airline experiences. With unpleasant airline experiences come the opportunity to make the airlines aware of those experiences, seeking recognition or—better yet—redress. Disputing with the airlines may be (and usually is) uncomfortable. But by describing what…