I’ve experienced a lot of flight delays, but never arrived at an airport seven hours before a delayed flight departed. Such was the case on a recent trip from St. Louis to Baltimore. Thanks to some substantial snowfall somewhere else, the plane that was supposed to return me to Baltimore was arriving in St. Louis two hours from 6 pm, 7 pm, 8 pm, 9, and 10 pm. Thanks, snow.
Clearing security at about 5 pm and receiving an email about the impending delay, I held out the distinct hope that this situation could be averted by standing by on an earlier flight that departed around 5:20. At the desk for that flight, however, I encountered another traveler from my own delayed flight trying every tactic in the book. “Can I pay you some money to get on the earlier flight?” she asked the agent. “Let me tell you why I need to be in Baltimore right away.” “My boyfriend is gonna be so sad!” Ten minutes later, seeing the conversation continuing, the agent growing beleaguered, the earlier flight boarded, and my own chances of getting on it falling by the minute, I realized that I had to break up this conversation to make life negotiable.
So what could I do? Well, I could’ve gotten angry at the annoying traveler or interrupted the conversation rudely, asking whether she was planning on letting anyone else talk to the agent ever. In other words, I could’ve formed a coalition with the Southwest agent, teaming up against the annoying traveler to make both of our lives more negotiable. But would that’ve gotten me on the flight? Probably not, as the traveler would’ve trained her monologue on me, delaying us all a lot longer.
So instead of forming a coalition with the agent, I thought, I need to form a coalition with the annoying traveler. Only by aligning myself with the force interfering with my goal could I hold out any hope of attaining it. And that is what I did. “Oh, are you on the delayed flight to Baltimore too?” I asked her, knowing full-well that she was. “Yes,” she opined woefully, “you too?” “Yes,” I opined in return. And then seized the opportunity, albeit brief, to address the agent: “May I get on the waitlist too?” And thus I did.
Now, full disclosure, getting on the waitlist did absolutely no good whatsoever. There was one seat available on the earlier flight, meaning that lucky #6 on the standby list (Mr. Gunia / BC) did not quite make it. (Nor did annoying #5). Still, had there been six seats available, this tactic of forming a coalition with the disputant rather than going to war with her—well, it would’ve paid off in spades. So I still think it’s worth recommending as a means of making life negotiable.
When we have to negotiate with multiple parties, we’re usually tempted to join forces with the person who seems most supportive—in this case, the friendly Southwest agent. By doing that, we think, we’ll be able to overpower any annoying impediments. In fact, when we do that, the annoying impediments often take exception, trying everything in their power to stymie our aspirations. So, assuming we have a serious but not a mortal difference of opinion with the people standing in our way, it’s often more effective to form a coalition with them. By doing that—by expressing empathy with another passenger’s plight, for example—we can often flip them from adversaries to supporters, or at least to less serious impediments.
With the airlines, it often seems that few tactics can make life negotiable. But forming a coalition with the co-passengers impeding us is one tactic worth a try, to practice our negotiation skills if not to arrive in Baltimore any sooner.