I might write about negotiation, but I’m still amazed at how often everyday negotiation opportunities present themselves. And identifying such opportunities is nothing short of critical, as finding chances to negotiate is often the only way to make life negotiable.
To see what I mean, consider three recent interactions with a single bike shop. The background: My wife had dropped off her bike in a moment of panic—when a blown tube left her incapable of getting home. I knew my own bike needed a tune-up but couldn’t drop it off at that particular time. The bike shop had called my wife on a Friday, indicating that her bike was ready for pickup:
- Negotiation opportunity #1: My wife really wanted her bike. With two small kids and one small car, however, she had few real opportunities to pick it up. Identifying an opportunity to help her and potentially get my own bike serviced at the same time, I asked her to call the bike shop and authorize me to pick it up. She did, and they agreed. Many people wouldn’t see this as a negotiation, it was. By simply taking the initiative to ask for what she wanted rather than wait for a window of opportunity months later, she proactively achieved her interests (retrieved her wheels).
- Negotiation opportunity #2: Showing up on my own bike, I indicated my desire to pick up hers. I also expressed my interest in having my own bike serviced, but only if: A) it could be done before Monday (when I needed it to get to work) and B) there was a volume discount available given the two sequential repairs. The bike shop indicated that they were open over the weekend and had just finished their other repairs, so A was no problem. And, although they usually only give discounts when two bikes are repaired together, they would offer me a volume discount just this once. Cheers to request B! Again, this might not seem like a negotiation. But insofar as I shared and achieved my interests (and also made the first offer), it certainly was.
- Negotiation opportunity #3: Showing up to pick up my own bike, I paid and happily rode off. Unfortunately, the ride home revealed that the annoying clicking sound I had noted when I dropped it off was still there, clicking away. It would not be unusual for a biker in this situation to suck it up and ride home, assuming the shop did its best. But here was another opportunity to negotiate—namely to return to the shop and report, politely, that the underlying issue had not been resolved. Finding the shop skeptical, I offered the owner his very own opportunity to ride my bike. And, sure enough, there was the click. And the click. And the click. A little work with his reliable wrench, and voila! The clicking disappeared. I rode away happier, able to enjoy my bike without earplugs. And I probably left the owner, despite his initial skepticism, pleased that he had retained a customer.
Now, none of negotiations are high-stakes deals likely to reshape the global business or political landscape. Not even one would probably appear in a book like The Art of the Deal. But they indicate just how common negotiations can be, and how identifying everyday opportunities to negotiate can improve at least one small corner of the world—namely, your own.
Have you recently encountered any unexpected, everyday opportunities to negotiate?