I’ve written often about the importance of trust in negotiations. Unfortunately, little children don’t always display an abundance of it—for example, when a sibling or friend wants to play with their preferred toy. To make the lack of trust negotiable, we need something more. Luckily, there’s a device that can help at least on occasion: assurances from an adult.
Consider the following three examples from my own household:
- Whenever my younger daughter is playing with something and I ask her to do something else like brushing her teeth, she reliably responds: “But someone will take it!” And, with that prospect looming, good luck getting the teeth brushed. Indeed, the teeth might have remained forever coated in plaque had I not discovered a way of offering an assurance—and bear with me because it sounds stupid: “hawk eyes.” I offer to watch her toy with my very own “hawk eyes,” at which point I dramatically widen my eyes and focus them on the toy in the manner of a deadly serious hawk. Somehow, it seems to work.
- The same daughter, while dilly-dallying at the end of a restaurant meal that lasted 12 times longer than any dinner should, expressed disdain when we unilaterally decided to box up her food. “But someone else will eat it!” she insisted. I should’ve seen that coming. While the hawk eyes might have worked in this case too, I decided to try something new: borrow her crayon and write her initials on the to-go box, such that no one else would even dare to dip their paws in her mac ‘n cheese. It calmed her down, eventually.
- Finally, my older daughter sometimes worries when leaving for school or summer camp that the younger one will play with and proceed to lose or warp her puzzle pieces. It’s only when I personally promise to preside over the puzzle, placing responsibility for the pieces squarely on my own person, that she musters the will to leave.
And so, when trust is lacking, assurances can offer a powerful stopgap—in the case of toys and food and puzzles but really in any case when a kid distrusts someone else’s intentions. Of course, none of this is to undercut the importance of trust itself; assurances offer a supplement rather than a substitute. But it’s a supplement that may well prevent WWIII.